ALICIA MORENO
Restaurant General Manager
Pflugerville, TX 78660 | (512) 555-0148 | alicia.moreno.atx@example.com | linkedin.com/in/alicia-moreno-gm-4c71
Professional Summary
Restaurant general manager with 12 years in high-volume casual dining, from server to running a $3.2M, 210-seat location. Known for tight labor and food cost control, steady hiring and training, and guest scores that stay above 4.5 stars. Hands-on leader who coaches FOH and BOH teams in English and Spanish.
Professional Experience
Black Rock Hospitality Group, Austin, TXJun 2021 – Present
General Manager
- Lead 4 managers and 68 hourly team members at Live Oak Grill & Tap, a 210-seat casual dining restaurant with $3.2M annual sales
- Cut labor cost from 31.4% to 27.9% of sales in 18 months by rebuilding schedules in HotSchedules around Toast sales forecasts
- Brought COGS down 2.6 points to 28.1% with weekly inventory counts in MarginEdge, quarterly vendor bids and tighter portion specs
- Raised the Google guest rating from 4.2 to 4.7 stars (2,900+ reviews) and grew private event sales 40% year over year
- Reduced hourly turnover from 112% to 68% with a 30-day onboarding plan and monthly one-on-ones
Black Rock Hospitality Group, Round Rock, TXMar 2018 – May 2021
Assistant General Manager
- Ran daily operations at Riverside Cantina, a 160-seat Tex-Mex restaurant ($2.4M annual sales), closing as manager on duty 4 nights a week
- Set up curbside pickup and delivery on DoorDash and Uber Eats during COVID-19, recovering 85% of 2019 sales by spring 2021
- Trained 25+ servers and bartenders on TABC rules and responsible alcohol service; zero violations in three years
- Placed $55K in monthly food and liquor orders and handled invoice approvals and vendor credits
Kerbey Lane Cafe, Austin, TXJan 2016 – Feb 2018
Shift Leader
- Led shifts of up to 18 team members in a 24-hour, high-volume cafe serving 900+ guests a day
- Handled cash-outs, bank deposits and voids in Aloha POS and resolved guest complaints on the floor
- Trained 30+ new servers on service steps, menu tests and allergy procedures
Kerbey Lane Cafe, Austin, TXAug 2014 – Dec 2015
Server
- Worked 5–6 table sections on peak shifts; top 3 in check average and add-on sales for 8 straight months
- Named Server of the Quarter in Q3 and Q4 2015
Education
Coursework in Hospitality Management2014 – 2016
Austin Community College, Austin, TX
Skills
Operations : P&L management, Labor and food cost control, Inventory management, Health code compliance, Hiring and training, Guest recovery
Systems : Toast POS, HotSchedules, MarginEdge, OpenTable, Microsoft Excel
Languages
English (native) · Spanish (fluent)
Certifications
- ServSafe Food Protection Manager — National Restaurant Association, 2024
- TABC Seller-Server Certification — Texas Alcoholic Beverage Commission, 2025