DARYL LIM
Learning & Development | Customer Experience
Blk 823 Tampines Street 81, Singapore 520823 · +65 9555 0164 · daryl.lim.wj@example.com · linkedin.com/in/daryl-lim-ld-cx-8f52 · Singapore Permanent Resident
Profile
Former leading steward with nine years at Singapore Airlines, now moving into learning and development and customer experience. On board I coached new crew, ran team briefings and handled service recovery for premium passengers every week. I have since completed an L&D internship at Changi Airport Group and a part-time Diploma in Human Resource Management.
Transferable Skills
Training & Coaching : On-the-job coaching of 40+ new cabin crew, Pre-flight briefings for teams of up to 18 crew, Assessing performance with structured checklists, Facilitating workshops and onboarding sessions
Customer Experience : Service recovery for premium passengers, Complaint handling and feedback reports, Cross-cultural communication, Calm decision-making under pressure
HR & Digital Tools : Workday, Articulate Rise 360, Microsoft Excel and PowerPoint, Canva
Employment History
HR Intern, Learning & Development, Changi Airport Group, Singapore
(Internship) — 2026
- Supported onboarding programmes for 300+ new frontline staff and built two e-learning modules in Articulate Rise 360
Leading Steward, Singapore Airlines, Singapore — 2021 – 2025
- Led the cabin team in Business Class on A350 and 777 flights and coached new crew during their supernumerary flights
Flight Steward, Singapore Airlines, Singapore — 2016 – 2021
- Served on long-haul and regional routes; seconded as a Care Ambassador at Singapore General Hospital in 2020
Guest Services Agent, Marina Bay Sands, Singapore — 2013 – 2016
Education
Diploma in Human Resource Management (Part-time)2024 – 2025
Singapore Human Resources Institute (SHRI), Singapore
Diploma in Hospitality & Tourism Management2010 – 2013
Temasek Polytechnic, Singapore
Training & Certifications
- Advanced Certificate in Learning and Performance (ACLP) — Institute for Adult Learning (IAL), 2025
- IHRP Certified Associate (IHRP-CA) — Institute for Human Resource Professionals, 2026
- Safety & Emergency Procedures (SEP) – annual recurrent — Singapore Airlines, 2025
- Advanced First Aid & AED — Singapore Red Cross, 2024
Languages
English (Fluent) · Mandarin (Native) · Malay (Conversational) · Japanese (Basic (JLPT N4))